Stroud Green Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Stroud Green Carpet Cleaners provides domestic and commercial carpet cleaning services, along with related upholstery, rug, and fabric care services where agreed. By making a booking, the customer confirms that they have read, understood, and accepted these terms. Nothing in these Terms and Conditions affects the customer’s statutory rights under UK consumer law. These terms are intended to be fair, clear, and practical, and they apply to all carpet cleaning services supplied unless we agree otherwise in writing.
For the purposes of this agreement, “we”, “us”, and “our” refer to Stroud Green Carpet Cleaners, and “you” or “the customer” refers to the person requesting the service, the account holder, or any person authorised to act on their behalf. Where a booking is made for a property managed by a landlord, agent, or business, the person placing the booking remains responsible for ensuring access, authority, and payment arrangements are properly in place.
We may amend these terms from time to time to reflect changes in law, insurance requirements, service practice, or administrative needs. The version in force at the time of booking will normally apply to that job unless a change is required by law. If any part of these Terms and Conditions is found to be unenforceable, the remaining provisions will continue in full force.
Booking Process
Bookings may be requested by telephone, email, or other approved booking methods. A booking is not confirmed until we have accepted it and, where required, received any requested deposit or pre-authorisation. We may ask for details such as room size, floor type, stain type, access conditions, parking limitations, and any health or safety issues that may affect the service. The customer must provide accurate and complete information. If the customer gives incomplete or incorrect information, the price, schedule, or suitability of the service may need to change.
Our carpet cleaning London service terms apply equally to standard and specialist cleaning appointments. Any quotation is based on the information supplied at the time and may be revised if the actual conditions differ from those described. For example, additional charges may apply where there is unusually heavy soiling, contamination, water damage, pet treatment, difficult access, or the need for extra drying measures. Unless stated otherwise, quotations are valid for a limited period and are subject to availability.
Arrival, Access, and Preparation
We will aim to attend within the agreed time slot, but arrival times are estimates and may be affected by traffic, weather, access restrictions, or earlier jobs overrunning. We will take reasonable care to arrive as promptly as possible. The customer must ensure that someone over 18 is present if required, that access is available, and that the work area is reasonably prepared. This includes moving small or fragile items where possible, safeguarding valuables, and informing us of any items that should not be moved.
Where furniture must be moved, we may do so only if it is light enough, safely movable, and suitable for such handling. We are not obliged to move heavy, fixed, fragile, valuable, or hazardous items. The customer remains responsible for disconnecting electrical equipment, protecting sensitive materials, and securing pets or children during the service. If access is delayed or impossible, waiting time, wasted visit fees, or rescheduling charges may apply.
Payment Terms
Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We accept the payment methods that are confirmed at the time of booking or prior to attendance. In some cases, advance payment, part payment, or a card pre-authorisation may be required to secure the appointment, particularly for larger or repeat bookings, or where special equipment is needed. All prices are stated in pounds sterling and may be subject to VAT where applicable.
If the customer is invoiced, the invoice must be paid by the due date stated on it. Late payment may result in administration charges, recovery costs, or interest in accordance with the Late Payment of Commercial Debts legislation where applicable. We reserve the right to suspend further work, cancel future appointments, or withhold non-essential documentation until outstanding sums are paid. Any discount or promotional rate applies only to the specific terms stated and may be withdrawn if payment terms are breached.
Prices, Additional Charges, and Estimates
Our prices may be quoted as fixed rates, room-based rates, item-based rates, or hourly rates depending on the nature of the work. A fixed quote assumes the job matches the description provided by the customer. If the condition of the carpets or fabrics is materially different on arrival, we may either revise the price or limit the service to what is reasonably covered by the agreed amount. Additional charges may apply for stain treatment, odour removal, protective treatments, out-of-hours appointments, or extra labour beyond the standard scope.
Where a customer requests work that is outside our usual Stroud Green carpet cleaners service scope, we may decline the job or provide a separate quotation. We are not obliged to complete tasks that are unsafe, illegal, or beyond our competence. If we identify a problem that may affect the outcome, such as damaged fibres, pre-existing wear, colour loss, or unsuitable cleaning history, we will normally explain the issue before proceeding where practicable.
Cancellation, Rescheduling, and Missed Appointments
The customer may cancel or reschedule by giving reasonable notice. If cancellation occurs too close to the appointment time, we may charge a cancellation fee to cover administrative costs, staff time, and any travel or preparation already incurred. The fee may be higher where the booking was scheduled for a specialist or time-sensitive service. If a deposit has been taken, it may be retained in part or in full to reflect losses actually suffered or reasonably estimated.
If we have already attended the property and cannot carry out the work because access is unavailable, the premises are unsafe, payment terms have not been met, or the customer is otherwise unprepared, this will usually count as a missed appointment and may be charged accordingly. We may reschedule without penalty where a genuine emergency or unavoidable operational issue arises on our side, but we will seek to offer a new time where reasonably possible.
Service Standards and Customer Responsibilities
We will carry out the work using reasonable skill and care and in line with normal industry practice. Customers are responsible for telling us about any known risks, including hidden damage, loose seams, unstable flooring, previous stains, water ingress, infestation, or any treatments already applied to the textile. Cleaning results may vary depending on age, fibre type, wear, prior maintenance, and the nature of the marks present. We do not guarantee the removal of every stain, especially where the cause is permanent or where prior contamination has altered the fabric.
The customer should allow carpets and fabrics adequate drying time after treatment. Drying times are estimates only and may vary depending on ventilation, humidity, pile depth, underlay, and weather conditions. We are not liable for inconvenience caused by normal drying times, provided the service was performed with reasonable care. Any aftercare advice is given in good faith and should be followed to reduce the risk of re-soiling or damage.
Liability and Limitations
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for indirect or consequential losses, loss of profit, loss of business, or loss arising from matters outside our reasonable control. We are also not responsible for pre-existing defects, hidden damage, deterioration from age, or outcomes caused by the customer’s failure to provide accurate information.
If damage is caused by our negligence, our liability will ordinarily be limited to the reasonable cost of repair or replacement, taking into account age, condition, and fair wear and tear. We may at our option arrange repair, cleaning touch-up, or compensation up to the amount reasonably necessary to remedy the issue. The customer must notify us of any claim within a reasonable time after the event and must give us an opportunity to inspect the alleged damage before any third-party repair is arranged.
Waste Regulations, Chemicals, and Environmental Compliance
We are committed to complying with applicable UK waste regulations and environmental duties. Waste water, removed soil, contaminated debris, used materials, and any disposed consumables will be handled in a lawful and responsible manner. Where specialist disposal is required, we may use licensed carriers or authorised facilities. Customers must not request disposal of prohibited, hazardous, or unlawfully transported materials without prior agreement and suitable classification.
We will use cleaning products and processes that are suitable for the intended surface where reasonably possible. Some products may contain detergents, solvents, or disinfecting agents, and the customer should advise us of any sensitivities, allergies, or restrictions before the work begins. We reserve the right to refuse to use a product if we believe it could create an unreasonable environmental, safety, or material risk. Empty containers and packaging will be removed or managed in accordance with normal waste handling practice.
Where the service generates wastewater or residue, we will dispose of it in a lawful way consistent with environmental standards and site conditions. The customer must not interfere with any disposal arrangements we reasonably make to remain compliant. If the site has special disposal rules, such as managed premises or shared buildings, the customer must disclose these in advance so we can plan accordingly.
Complaints, Disputes, and Governing Law
If you are unhappy with any part of the service, you should notify us as soon as reasonably practicable so the matter can be reviewed. We may ask for photographs, access to the area, or additional information to understand the issue. We will consider any complaint fairly and in good faith, and where appropriate we may return to inspect or rework the affected area. Any attempt to carry out third-party remedies before giving us the opportunity to investigate may affect the outcome of a claim.
These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless the customer is a consumer in another part of the UK and applicable law requires otherwise. If any dispute cannot be resolved amicably, the parties may use the usual legal remedies available under English law.
General Provisions
Any waiver of a right under these terms must be confirmed in writing and will apply only to the specific situation described. If we do not enforce a provision on one occasion, that does not mean we waive our right to enforce it later. No person other than the customer and us has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these terms unless expressly stated otherwise in writing. These terms form the entire agreement between the parties in relation to the service, subject to any written variation we both agree.
By proceeding with a booking for Stroud Green Carpet Cleaners, the customer confirms that they have the authority to accept these terms on behalf of the property owner, occupier, landlord, business, or managing agent where relevant. The customer should keep a copy of these Terms and Conditions for their records. Professional carpet cleaning services depend on clear communication, fair access, and accurate information, and these terms are designed to support that process in a straightforward way.
